At Lucilla Trek, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase is required to process any return.
How to Initiate a Return
To request a return, contact our support team at [email protected] within 7 days of delivery. Include your order number and the reason for the return.
Once your return is approved, we will provide return instructions. Please note that you will be responsible for the cost of return shipping unless the item arrived damaged or defective.
Refunds
Once we receive and inspect the returned item, we will notify you via email.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original method of payment or as store credit, depending on your preference.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with a clear photo and description of the issue. We’ll make it right promptly.